rg999 Terms & Conditions

These Terms and Conditions ("Terms", "T&C", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and rg999 ("rg999", "Platform", "we", "us", "our") governing your access to and use of the rg999 online gaming platform available at rg999.ws and any associated mobile or web applications. These Terms apply to all services offered on the platform including cricket betting, live casino, slots, crash games, fish shooting, table games, and all promotional or bonus programmes.

By creating an account, making a deposit, accessing a game, or clicking "I Agree" on the rg999 registration flow, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree to any provision of these Terms, you must immediately cease using the rg999 platform and, if applicable, close your account.

1. Acceptance of Terms

These Terms govern the entire relationship between you and rg999 in connection with your use of the platform. These Terms supersede all prior communications, understandings, or agreements — whether written or verbal — between you and rg999 regarding the subject matter herein. rg999 reserves the right to modify these Terms at any time. When changes are made, rg999 will update the "Last Updated" date at the top of this document. Your continued use of the rg999 platform following the publication of any updated Terms constitutes your binding acceptance of those updated Terms.

If rg999 makes a material change to these Terms that adversely affects your rights, rg999 will endeavour to provide advance notice through the platform or via the email address associated with your account. It remains your responsibility to review these Terms periodically. rg999 shall not be liable for any failure on your part to read updated Terms before continuing to use the platform.

2. Eligibility

To register and maintain an active account on rg999 and to use any of its services, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. rg999 is strictly an adult-only platform and does not permit any person under the age of 21 to register, play, or place bets under any circumstances.
• You must be a natural person with legal capacity to enter into binding contracts under the laws applicable to your jurisdiction.
• You must provide truthful, accurate, and complete information when creating your account and must keep that information current and up to date at all times.
• You may hold only one account on the rg999 platform. Opening multiple accounts, whether using the same or different identity details, is strictly prohibited and will result in account suspension.
• You must not be subject to self-exclusion, a voluntary ban, or any mandatory exclusion order that prohibits you from accessing online gaming services.

rg999 reserves the right to request proof of identity, age, and payment method ownership at any stage of the account lifecycle, including at registration, prior to the first withdrawal, or at any time thereafter. Failure to provide satisfactory documentation within the time period specified by rg999 may result in account suspension and withholding of funds pending verification.

3. Account Registration and Security

When you create an account on rg999, you enter into a direct relationship with the platform that carries both rights and obligations. The following provisions govern account creation and ongoing account security:

4. Deposits and Withdrawals

All financial transactions on rg999 are conducted in Bangladeshi Taka (BDT). The platform accepts deposits and processes withdrawals exclusively through the following approved payment channels:

• Accepted deposit and withdrawal channels: bKash, Nagad, Rocket, and Upay mobile financial services. rg999 does not accept deposits via international credit cards, foreign bank wires, or cryptocurrency wallets.
• The payment method used to make a deposit must be registered in your own name and must match the identity details on your rg999 account. Third-party deposits are not permitted under any circumstances.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, unless rg999 has verified an alternative method following a formal request to [email protected].
• rg999 reserves the right to impose withdrawal processing times and to request KYC documentation — including a government-issued photo ID and proof of payment method ownership — before releasing a withdrawal. Typical processing time is within one to three hours during Bangladesh Standard Time business hours, subject to verification status.
• rg999 does not charge fees on deposits or withdrawals processed through its approved channels. However, your mobile financial service provider (e.g., bKash, Nagad) may apply their own transaction fees in accordance with their independent fee schedule.

rg999 operates a strict anti-money laundering (AML) policy. Any transaction that rg999 reasonably suspects to be connected with money laundering, fraud, or other criminal activity will be reported to the relevant authorities and the associated account will be suspended immediately pending investigation. Funds associated with suspicious transactions may be withheld until the matter is fully resolved.

5. Bonuses and Promotions

rg999 offers a range of bonus and promotional programmes to eligible players from time to time, including welcome bonuses, reload bonuses, free spin promotions, and cricket betting cashback offers. All bonuses are subject to the following general conditions in addition to any specific terms communicated at the time of the offer:

6. Fair Use and Prohibited Conduct

rg999 is committed to maintaining a fair, secure, and enjoyable environment for all players. The following actions are strictly prohibited on the rg999 platform and will result in immediate account suspension or permanent closure:

• Using any software, algorithm, artificial intelligence tool, script, or automated system to gain an unfair advantage in any game, betting market, or promotional programme offered on rg999.
• Engaging in any form of collusion, chip dumping, match-fixing, or co-ordinated play with other players designed to manipulate game outcomes or extract value from the platform at the expense of other players or rg999.
• Attempting to access, reverse-engineer, decompile, or tamper with any part of the rg999 platform, its underlying software infrastructure, or any third-party game provider's content hosted on the platform.
• Depositing funds sourced from illegal activity, including proceeds of fraud, theft, or any other criminal enterprise, through any rg999 payment channel.
• Providing false, misleading, or fraudulent information at any point during the account registration, identity verification, or withdrawal request process.

rg999 utilises a combination of automated fraud detection systems and manual account review processes to identify prohibited conduct. Determinations made by rg999 regarding prohibited conduct are final and binding. Where rg999 has reasonable grounds to suspect prohibited conduct, it may freeze the relevant account, withhold funds, and share relevant information with third parties including law enforcement agencies where required by law.

7. Responsible Gaming

rg999 is firmly committed to responsible gaming. Online gaming is intended to be an enjoyable leisure activity. rg999 provides a suite of account management tools to help players stay in control of their gaming activity. These tools are available directly from your account settings at no cost and without requiring a support request:

8. Intellectual Property

All content available on the rg999 platform — including but not limited to the rg999 brand name, logo, website design, user interface layout, graphic elements, game content provided by licensed third-party game studios, promotional materials, and all text — is the intellectual property of rg999 or its respective licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the rg999 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms.

You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify any content from the rg999 platform without the prior written consent of rg999. Any unauthorised use of rg999's intellectual property may constitute infringement and may result in legal action. All rights not expressly granted in these Terms are reserved by rg999 and its licensors.

9. Limitation of Liability

To the maximum extent permitted by applicable law, rg999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the rg999 platform or any of its services — including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption — even if rg999 has been advised of the possibility of such damages. rg999's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you into your rg999 account in the thirty (30) days immediately preceding the event giving rise to the claim.

rg999 does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. rg999 makes no warranty regarding the accuracy, completeness, or reliability of any information on the platform. The platform is provided on an "as is" and "as available" basis. Your use of the platform is at your sole risk. In jurisdictions that do not allow the exclusion or limitation of certain types of liability, rg999's liability will be limited to the fullest extent permitted by applicable law.

10. Amendments to These Terms

rg999 reserves the right to amend, update, or replace these Terms at any time at its sole discretion. The most current version of these Terms will always be available at rg999.ws/terms-conditions. The date shown in the "Last Updated" field at the top of this document will reflect the date of the most recent revision. It is your responsibility to check this page regularly for updates.

If you do not agree with any amendment to these Terms, you must stop using the rg999 platform immediately and contact [email protected] to request account closure. Continued use of the platform after any amendment has been posted constitutes your acceptance of the revised Terms.

11. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the applicable laws governing online gaming and digital services in the relevant jurisdiction. In the event of any dispute between you and rg999, you are encouraged to contact rg999 support at [email protected] in the first instance to seek an amicable resolution. rg999 will endeavour to respond to all formal dispute notifications within five (5) business days. Nothing in this clause limits rg999's right to seek urgent interim relief from a court of competent jurisdiction in order to protect its intellectual property, confidential information, or financial interests.

12. Contact and Support

If you have any questions, concerns, or complaints regarding these Terms or any aspect of the rg999 platform, please contact us using the details below. Our support team is available daily during Bangladesh Standard Time (BST, UTC+6) hours and will respond to all written enquiries as promptly as possible.