rg999 Privacy Policy
Your privacy matters to us. This policy explains how rg999 collects, uses, stores, and protects the personal information of players on our Bangladesh online gaming platform.
This Privacy Policy ("Policy") describes how rg999 ("rg999", "we", "us", "our") collects, processes, stores, and protects personal information provided by or collected about users ("you", "your", "Player") of the rg999 online gaming platform available at rg999.ws and any associated mobile or web applications. This Policy forms part of the rg999 Terms and Conditions. By accessing or using the rg999 platform, you acknowledge that you have read, understood, and agree to this Policy.
rg999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the information we genuinely need to deliver our services, verify your identity, process your transactions, and keep the platform safe for all players. We do not sell your personal data to third parties, and we do not share it with anyone outside the permitted categories described in this Policy.
SSL Encrypted
256-bit SSL secures every login and transaction on rg999.
No Data Selling
We never sell or rent your personal data to any third party.
Your Rights
Access, correct, or request deletion of your data at any time.
Cookie Control
We use essential and analytics cookies only. You may manage your preferences.
1. Who We Are
rg999 is an online gaming platform serving the Bangladesh market, offering cricket betting, live casino games, slots, crash games, fish shooting, and a range of table games accessible via desktop browsers and mobile devices. For the purposes of this Privacy Policy, rg999 is the data controller responsible for collecting and processing personal data on the rg999.ws platform.
If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights, you may contact us at any time by emailing [email protected]. Our team is available during Bangladesh Standard Time (BST, UTC+6) hours and will respond to all privacy-related enquiries within a reasonable time frame.
2. Information We Collect
rg999 collects personal information through several channels: directly from you when you register an account and use the platform, automatically as you navigate and interact with rg999, and from third-party identity verification or payment service providers. The categories of personal information we collect include the following:
Registration and Identity Data
When you create a rg999 account, we collect your full legal name, date of birth, Bangladesh mobile phone number, and account credentials (username and hashed password). If you are required to complete identity verification (KYC), we may also collect a copy of a government-issued photo identification document (e.g., National ID card, passport) and a selfie or proof-of-address document as required by our verification process.
Financial and Transaction Data
We record all deposit and withdrawal transactions made on your rg999 account, including the payment method used (e.g., bKash mobile number, Nagad mobile number, Rocket mobile number), the transaction amount in BDT, the date and time of the transaction, and the transaction reference number provided by the payment service. We do not store full mobile financial service PINs or passwords — these are processed directly by bKash, Nagad, and Rocket under their own privacy policies.
Technical and Usage Data
When you access rg999, our servers automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited on rg999, session duration, and in-platform actions such as games played, bets placed, and features accessed. This data is used for platform security, fraud prevention, performance optimisation, and to improve the overall player experience.
Cookies and Similar Technologies
rg999 uses cookies and similar browser-based tracking technologies to maintain your login session, remember your preferences, and analyse how players use the platform. We use strictly necessary cookies (required for the platform to function), session cookies (to keep you logged in during an active session), and analytics cookies (to help us understand usage patterns in aggregate). We do not use advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent some features of rg999 from functioning correctly.
3. How We Use Your Information
rg999 uses the personal information we collect exclusively for the following purposes. We do not process your data for any purpose that is incompatible with those listed here without your prior consent:
- To create, verify, and manage your rg999 player account, including processing your registration information, verifying your age and identity through KYC, and maintaining your account in good standing.
- To process your financial transactions — deposits via bKash, Nagad, Rocket, or Upay and withdrawals back to your registered payment method — and to maintain an accurate record of all transactions on your account.
- To provide customer support, respond to your queries, investigate complaints, and resolve disputes related to your rg999 account or any transaction made on the platform.
- To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, account takeover, and any other prohibited conduct as described in the rg999 Terms and Conditions.
- To send you transactional communications — such as deposit confirmations, withdrawal status updates, and important account notices — by SMS or in-platform notification to your registered mobile number.
- To comply with our legal obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, responsible gaming obligations, and any lawful request from a competent authority.
4. Legal Basis for Processing Your Data
rg999 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity in question:
- Contract performance: processing your registration data, managing your account, and processing your deposits and withdrawals are necessary to perform the contract between you and rg999.
- Legal obligation: certain processing activities — including AML checks, age verification, identity verification, and compliance with lawful authority requests — are required by applicable law and we process your data to fulfil these obligations.
- Legitimate interests: we process technical and usage data to protect the security of the platform, prevent fraud, and improve the player experience. These interests are balanced against your privacy rights and do not override them.
- Consent: where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.
5. Sharing Your Information
rg999 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
Payment Service Providers
When you make a deposit or withdrawal, rg999 passes the minimum necessary transaction data to the relevant mobile financial service provider — bKash, Nagad, Rocket, or Upay — to facilitate the transfer. These providers operate under their own independent privacy policies and are not permitted to use your data for any purpose other than processing the transaction rg999 has instructed them to process.
Game Content Providers
rg999 hosts games provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others. When you play a game hosted by a third-party studio, that studio's game engine may receive a pseudonymous player identifier and your in-session bet and win data to determine game outcomes. No directly identifying personal data (such as your name, mobile number, or KYC documents) is shared with game studios. Game providers are contractually bound to use this data solely for the purpose of delivering fair game results.
Legal and Regulatory Authorities
rg999 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, where we receive a lawful production order, or where disclosure is necessary to protect the safety and security of the platform or its users. We will only disclose the minimum information required to satisfy the legal obligation and will, where permitted by law, notify you of such disclosure.
rg999 does not share your personal data with advertising networks, data brokers, social media platforms, or any other third party for commercial marketing purposes. Any service provider engaged by rg999 to assist in operating the platform is bound by a data processing agreement that restricts their use of your data strictly to the tasks assigned to them by rg999.
6. Cookies and Tracking Technologies
rg999 uses a limited set of cookies and similar technologies to deliver a functional, secure, and consistent experience on the platform. We do not use third-party advertising trackers. The three categories of cookies we employ are:
- Strictly necessary cookies: these are required for the rg999 platform to function and cannot be switched off. They include your authentication token (to keep you logged in), CSRF protection tokens, and session state identifiers. Without these cookies, you cannot log in or place bets on rg999.
- Session cookies: these temporary cookies exist only for the duration of your active browser session and are automatically deleted when you close your browser or log out of rg999. They help maintain continuity as you navigate between pages on the platform.
- Analytics cookies: rg999 uses privacy-respecting analytics tools to understand aggregate player behaviour on the platform — such as which game categories are most popular, average session lengths, and common navigation paths. This data is processed in aggregate and is not used to build individual profiles. You may opt out of analytics cookies by adjusting your browser settings.
Most modern web browsers allow you to view, manage, block, and delete cookies through the browser's privacy or settings menu. Please note that blocking all cookies, including strictly necessary ones, will impair the core functionality of rg999 and may prevent you from logging in or accessing your account.
7. Data Retention
rg999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Account data and transaction records are retained for a minimum of five (5) years from the date of account closure, as required by anti-money laundering and financial record-keeping regulations. KYC documents are retained for the same minimum period. Technical and usage logs are retained for up to twelve (12) months, after which they are securely deleted or anonymised. If your account is subject to an active investigation, dispute, or legal proceedings, relevant data will be retained until the matter is fully resolved.
8. Data Security
rg999 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and rg999 servers, encryption of sensitive data fields at rest in our databases, access controls that restrict internal staff access to personal data on a strictly need-to-know basis, regular security assessments and vulnerability testing of the rg999 platform, and audit logging of all access to sensitive account data.
While rg999 employs industry-standard security practices, no system is entirely immune to risk. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, rg999 will take prompt action to contain the breach and, where required, will notify affected players and the relevant authorities within the timeframes prescribed by applicable law.
9. Your Data Rights
rg999 respects your right to control your personal data. Depending on your circumstances and applicable law, you may have the following rights in relation to the personal data rg999 holds about you:
Right of Access
You have the right to request a copy of the personal data rg999 holds about you. We will provide this within a reasonable time frame following identity verification. Requests can be submitted by emailing [email protected] with the subject line "Data Access Request".
Right to Rectification
If any personal data rg999 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account details (such as your contact mobile number) directly through your rg999 account settings; for changes to identity-verified fields (such as your registered name or date of birth), please contact [email protected].
Right to Erasure
You may request that rg999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to rg999's legal obligations to retain certain records. Where we cannot delete your data in full, we will inform you of the specific records we must retain and the legal basis for doing so.
Right to Restriction of Processing
In certain circumstances — for example, where you have contested the accuracy of the data we hold or where processing is unlawful but you do not want the data deleted — you may request that rg999 restrict the processing of your personal data to storage only, pending resolution of the relevant issue.
To exercise any of the rights described above, please contact our support team at [email protected] with a clear description of your request and sufficient information for us to verify your identity. We will acknowledge your request promptly and respond within a reasonable time frame. There is no charge for exercising your data rights, and we will not treat you less favourably for doing so.
10. Children's Privacy
rg999 is strictly an adult-only platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes an age declaration step, and accounts identified as belonging to persons under 21 are closed immediately upon detection, with all associated funds withheld pending investigation. If you believe that rg999 has inadvertently collected personal data from a person under the age of 21, please contact us immediately at [email protected] so that we can take prompt corrective action.
11. Third-Party Links
The rg999 platform does not include outbound links to third-party websites for commercial or promotional purposes. Any third-party game content embedded on rg999 (such as live dealer streams or slot game interfaces delivered by licensed studios) operates within the rg999 platform environment and is subject to the data-sharing restrictions described in Section 5 of this Policy. rg999 is not responsible for the privacy practices of any third party whose services may be integrated into the platform, and we encourage you to review the privacy policies of bKash, Nagad, and Rocket independently, as they govern how those services handle your financial data.
12. Changes to This Privacy Policy
rg999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When we make a material change to this Policy, we will update the "Last Updated" date at the top of the page. We may also notify you of significant changes through your registered mobile number or via an in-platform notification, where we consider the change to have a meaningful impact on your privacy rights.
Your continued use of the rg999 platform following the posting of any updated Privacy Policy constitutes your acceptance of that updated Policy. If you do not agree with the updated Policy, you must stop using the rg999 platform and contact [email protected] to close your account.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way rg999 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries transparently and in a timely manner.
Email Support
For all privacy-related enquiries, data access requests, or data deletion requests, please email us at: [email protected]
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